Asset Tracking
Enter your reference number to view the current status, location and chain of custody for an asset held with us.
Double-check the reference and try again, or contact our team for help.
Order Placed
Your order has been received and registered.Pending
Awaiting the next processing step.Awaiting PickUp
Ready and waiting to be collected.Picked Up
Collected and on its way.In Transit
Moving between facilities.Sorting Facility
Being processed at a sorting facility.Held at Customs
Held by customs for inspection.Clearance in Progress
Customs clearance is underway.Customs Cleared
Cleared by customs.Arrived at Destination
Reached the destination facility.Out for Delivery
On the final leg to the recipient.Delivered
Handed over to the recipient.Awaiting Payment
Movement paused until payment is received.Awaiting Customer Action
We need something from you to continue.Address Issue
The delivery address needs to be confirmed or corrected.Flight Delayed
The flight carrying this shipment is delayed.On Hold
Movement paused pending authorisation.Exception
An unexpected issue occurred; our team is on it.Damaged
Damage was reported and is being assessed.Shipment Canceled
This shipment has been canceled.Return to Sender
Being sent back to the sender.Only high-level status, location and timing are shown here. Full asset specifications and access credentials are never displayed through this page — those are confirmed only through your verified point of contact.
Get In Touch
Reference numbers are issued once an asset is received into custody. Speak with our team to get started.